Ajman has set a significant precedent in the UAE by becoming the first government entity to renew a trade licence using agentic artificial intelligence. This development marks a crucial step in the nation’s ongoing digital transformation initiatives. Spearheaded by the Department of Digital Ajman, this innovative system streamlines the entire licence renewal process, efficiently handling customer needs, coordinating necessary approvals, and managing tasks across various government departments with minimal human input.
The initial phase of this initiative targets trade licence renewals facilitated by Ajman’s Department of Economic Development. Customers are notified automatically before their licences are due to expire, enabling them to complete the renewal process through the AjmanOne government app. For instances where a commercial lease renewal is necessary, the system seamlessly integrates with the Ajman Municipality and Planning Department, ensuring the licence renewal is completed automatically.
This pioneering move supports the UAE’s broader agenda to incorporate artificial intelligence more extensively within public services. The federal government has set an ambitious target to deliver half of all government services through AI agents within the next two years. This initiative is part of a larger effort to train thousands of public sector employees in advanced AI technologies, promoting efficiency and innovation across governmental operations.
The adoption of AI in Ajman’s licence renewal process highlights the UAE’s commitment to leveraging advanced technologies to enhance service delivery. By minimizing human intervention, the system not only speeds up the process but also reduces the potential for human error, providing a more reliable and streamlined service for businesses in the region.